Terms of Service

In order to use the Platform and make a Booking Request or become a Rosie independent home services contractor, you must first agree to the Terms and Conditions.

By accepting an appointment with a Rosie independent cleaner you agree to accept our terms of service.

By accepting a job request through the Rosie platform you agree to accept our terms of service.

Rosie operates and manages the Platform as a third party facilitator of Home Services and provides you with the ability to receive or provide Home Services.

Rosie is not an agent or broker for you. You enter into any transaction with the other Party entirely at your own risk as per the terms of the Independent Home Services Agreement.

Rosie uses its best efforts to monitor the Home Services offered by the Independent Home Services Contractors. Any issues regarding safety, quality, condition or description should be notified to Rosie, who will then pass the issue onto the other Party designated in the Booking Request. You should refer to the Independent Home Services Agreement for further information.

The Parties acknowledge that the Independent Home Services Contractor is neither an employee of the End User Client nor Rosie, but rather an independent contractor in the business of providing Home Services to residents of households. The End User Client purchases, and therefore contracts, Home Services from the Independent Home Services Contractor.

You agree to indemnify Rosie, on demand, against any claim, action, damage, loss, liability, cost, charge, expense or payment which Rosie may pay, suffer, incur or are liable for, in relation to any act you do or cause to be done, in breach of the Terms and Conditions.

Rosie will not be liable to you in contract, tort or equity in relation to any direct, indirect or consequential loss you incur in relation to the contents, use or reliance of Site Content or otherwise in connection with the Platform.

To the extent permitted by law, Rosie will not be responsible and will be excluded from all liability, for any loss or damage whatsoever (including personal injury, loss of life and damage to property) that you or another person may suffer in connection with the offer or supply of (or default in supplying) Home Services.

By using this Platform, you agree and accept that the indemnity and limitations of liability provided in this document are reasonable.

The use of the Platform is at your own risk. The Site Content and everything from the Platform is provided to you on an “as is” and “as available” basis without warranty or condition of any kind.

None of Rosie's affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors make any express or implied representation or warranty about the Site Content or the Platform.

Any provision of, or the application of any provision of these Terms and Conditions which is prohibited in any jurisdiction is, in that jurisdiction, ineffective only to the extent of that prohibition.

Any provision of, or the application of any provision of these Terms and Conditions which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.

If a clause is void, illegal or unenforceable, it may be severed without affecting the enforceability of the other provisions in these Terms and Conditions.

These Terms and Conditions are to be construed in accordance with the laws of the Province of Ontario and the Parties hereby attorn to the jurisdiction of the Courts of the Province of Ontario to adjudicate any dispute arising from this agreement.